We have discussed the impact that individual social media channels have on your website’s search rank, thanks to information detailed in this article by Search Engine Watch.
Now it is time to look at the final two points that can have an effect on your website’s ranking in Google and other popular search engines – and these two points encompass buzz that your website gets across all forms of social media.
Firstly, let’s look at Positive vs Negative Brand Mentions. Search Engine Watch recommends that site owners track these mentions using a tool such as Radian6. However you choose to track these mentions, you – obviously – want to ensure that your brand has far more positive than negative mentions. This isn’t always easy – people are far more inclined to write a review or make a comment on a negative experience than they are a positive one. That is unfortunately the nature of consumer behaviour. However, you can encourage positive mentions by politely requesting feedback or testimonials from customers, perhaps even offering them an incentive to do so. If they go to write a testimonial and were happy with their experience, you should be able to cancel out many negative reviews after some time.
If you have a large number of negative mentions online due to faults of previous management or a genuine mistake that you are still paying for, consider using the services of an Internet reputation company. These companies will work hard to get your name out there in a positive way, slowly burying the negative links so that they have less and less prevalence in search engine results.
Lastly, Search Engine Watch recommends looking at the Number of Social Mentions your website has across all forms of media. The main reasoning for this is that there are specific campaigns a company can run to try and boost its presence on a social site like Facebook or Twitter, but that may not accurately represent that your company deserves this reputation – it could simply be the result of running a competition, for example. So instead try and diversify your online reputation among a variety of sites – this will help Google know that your content really does deserve to be featured.
For previous articles in this series, visit the links below: